Order Processing Time:

Most orders are processed within 1–3 business days (Monday–Friday), excluding weekends and holidays.


Busy Periods:

During sales events or holiday seasons, processing may take up to 5 business days due to higher order volumes.


Shipping Notification:

As soon as your order ships, you’ll receive an email with your tracking details—so keep an eye on your inbox!


Track Your Order Anytime:

Want to check your order status or find your tracking number yourself? Visit our step-by-step guide for all the details: How to track your order on the MRNAIL website

After your order leaves our warehouse, we'll send a shipping confirmation email to the address you provided during checkout. This email will include your tracking number. Please note: It may take up to 24 hours for the carrier to update your tracking information after your order has shipped.

Want to track your order at any time? Simply click on the footer and enter your tracking number.

If you're having trouble locating your shipping email or need further assistance, our customer service team is always here to help! Please email us at info@thegelbottle.com and we'll be happy to assist you.

Free shipping on orders over $100

Unfortunately, we are unable to modify an order once it has been placed. If the order has not yet been processed and completed, we can cancel it. You can place a new order with the correct items. If you need further assistance, please email info mrnail@mrnail.cn

We love a good sale! You can find your discounts, store credits, or unique discount codes in the Voucher tab in your Account. To add the code to checkout:

1. Copy your code from your account.

2. Add Items to the basket & click the checkout icon.

3. Paste your code into the text box & click the "Apply coupon" button.

4. This will enable the code to work.

• If your package shows a delivered status but you can't find it, your carrier may have placed it in a safer location. Please check:
• USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day or so.
• Be sure you entered the correct address during checkout. The shipping information you enter during checkout is automatically transferred to the post office. Eventually, this will be returned to our warehouse and we can resend it then.
• If you still haven't received the package and it's been over 24 hours, Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

• New and unused products can be returned within 30 days for store credit
• Return shipping is on you.
• Used items (unless faulty) and shipping fees aren’t refundable.
• If your order’s damaged or faulty, contact us and we’ll make it right!

Please note: · Items can only be returned if within 30 days of receiving the products. We will not accept any returns outside of this. · Any authorized refunds will be in the form of store credit to your account only. · Any items that are returned to us that have been used will not be refunded. · Shipping charges are non-refundable. If you have purchased a kit, please be aware that we will only accept a return of the entirety of the kit and not parts of this. Should you wish to keep certain parts of a kit, you will need to return the full kit and then re-purchase these items separately.  We will reach out as soon as we've received and confirmed the items condition, along with the store credit amount and how to access it in our account.

As part of our commitment to providing high-quality products, we offer a warranty period of one year for our electronic equipment.



The warranty period for products is one year from the date of purchase. Our warranty covers defects in materials, workmanship, or any functional issues that affect the normal operation of the product (unless excluded in accordance with this warranty policy).



The warranty does not cover the following:

Damages resulting from misuse, improper handling, neglect of the product, failure to follow the product instructions or to perform any preventive maintenance.
Damages caused by unauthorized repairs or modifications.
Normal wear and tear, including cosmetic damage such as scratches or dents.
Damages caused by accidents, fire, water, or any other external factors beyond our control.


If you experience any problems with your electronic devices during the warranty period, please follow these steps:

Provide purchase date or Order Number for purchase
Provide a photo of the serial number
Send a short video showing the issue in real time.


Our goal is to ensure your satisfaction and resolve any issues you may encounter with our products. One we confirm the product is under the warranty period, we will send a replacement. We will also send you a return label so you can return the damaged item if applicable.

First things first - don’t panic! Check the spelling of your email and password. Don’t let an extra character or a misspelled email domain get in the way of you and new gel polish colors. 

If all the information is correct, then you can request to reset your password and follow the link sent to your inbox. 

You can reset your password by going to the "Login" page and clicking the "Reset Password" link. You will then receive an email confirming that the email address you used to register your account is the same one you used for your business account (i.e., your company email address, not your personal email address, or vice versa). Still need help? Please contact our excellent customer service at info mrnail@mrnail.cn

You can use any country's model of plug, the type-c interface can be used for charging.

All MRNAIL products come with a 1-year limited warranty. If you have any questions regarding warranty details, please feel free to contact us.

There are four nail dryers: fan, UV, LED and dual-band Mixed LED/UV.

• Fans are used for regular gel polish.
• UV lamps emit 350-380nm wavelength light to cure UV gel polishes with 350-380nm photo initiators.
• LED lamps emit 380-410nm wavelength to cure LED gel polishes with 380-410nm photo initiators.
• Dual-band mixed LED/UV lamps emit 350-410nm wavelength light to cure both UV and LED gel polishes.

If you use an LED lamp to cure UV gel polish, for example, the curing time will be significantly longer —or the gel might not even cure at all. We always recommend that you check your current or intended gel polish’s specifications and requirements before purchasing a nail lamp.

UV exposure time is very short for nail drying (you’ll get more UV exposure on your face while driving), and LED exposure is even safer. If you want to be extra-safe, you can choose to wear a pair ofUV protection gloves while curing.

Prep your nails by filing, lightly buffing, washing and dehydrating.
Apply a thin layer of base coat and cure it.
Apply 2-3 color coats of preferred gel polish color, curing between each coat.
Apply a thin layer of top coat and cure it.
Wipe the tops of your nails with nail cleanser or sterile alcohol wipes to remove any tackiness.

Protect the skin around your nails with petroleum jelly.
Soak some cotton balls in acetone and wrap them onto your fingers using aluminum foil.
Remove the foil and cotton balls.
Gently remove the softened polish. If the polish doesn’t easily come off, don’t scrape too hard and risk damaging your nails! Soak for a few more minutes until the gels are totally dissolved and try again.
Condition your nails.

Trim your nails.
File down the surface of the gel nail polish.
Look for signs that you are close to the natural nail.
File the remaining gel with a finer-grit file.
Condition your nails.