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6. My package says "delivered", but I didn't receive it!
  • If your package shows a delivered status but you can't find it, your carrier may have placed it in a safer location. Please check:
  • USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day or so.
  • Be sure you entered the correct address during checkout. The shipping information you enter during checkout is automatically transferred to the post office. Eventually, this will be returned to our warehouse and we can resend it then.
  • If you still haven't received the package and it's been over 24 hours, Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

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My Account

1. Why Can’t I log in to my Account?

First things first - don’t panic! Check the spelling of your email and password. Don’t let an extra character or a misspelled email domain get in the way of you and new gel polish colors. 

If all the information is correct, then you can request to reset your password and follow the link sent to your inbox. 

2. How can I Reset my Password?

You can reset your password by going to the "Login" page and clicking the "Reset Password" link. You will then receive an email confirming that the email address you used to register your account is the same one you used for your business account (i.e., your company email address, not your personal email address, or vice versa). Still need help? Please contact our excellent customer service at info mrnail@mrnail.cn

Nail Drills Related  

1. Can your products and adapters/plugs be used with sockets in my country?

You can use any country's model of plug, the type-c interface can be used for charging.

2. Do MRNAIL products come with a warranty?

All MRNAIL products come with a 1-year limited warranty. If you have any questions regarding warranty details, please feel free to contact us.

Nail Lamps Related

1. What is the difference between UV nail lamps and LED nail lamps?

There are four nail dryers: fan, UV, LED and dual-band Mixed LED/UV.

• Fans are used for regular gel polish.
• UV lamps emit 350-380nm wavelength light to cure UV gel polishes with 350-380nm photo initiators.
• LED lamps emit 380-410nm wavelength to cure LED gel polishes with 380-410nm photo initiators.
• Dual-band mixed LED/UV lamps emit 350-410nm wavelength light to cure both UV and LED gel polishes.

If you use an LED lamp to cure UV gel polish, for example, the curing time will be significantly longer —or the gel might not even cure at all. We always recommend that you check your current or intended gel polish’s specifications and requirements before purchasing a nail lamp.

2. Can I use a nail lamp to dry regular nail polish?

UV exposure time is very short for nail drying (you’ll get more UV exposure on your face while driving), and LED exposure is even safer. If you want to be extra-safe, you can choose to wear a pair ofUV protection gloves while curing.

Gel Polishes Related 

1. What are the correct steps for manicure?

Prep your nails by filing, lightly buffing, washing and dehydrating.
Apply a thin layer of base coat and cure it.
Apply 2-3 color coats of preferred gel polish color, curing between each coat.
Apply a thin layer of top coat and cure it.
Wipe the tops of your nails with nail cleanser or sterile alcohol wipes to remove any tackiness.

2. How to remove gel nail polish?

Protect the skin around your nails with petroleum jelly.
Soak some cotton balls in acetone and wrap them onto your fingers using aluminum foil.
Remove the foil and cotton balls.
Gently remove the softened polish. If the polish doesn’t easily come off, don’t scrape too hard and risk damaging your nails! Soak for a few more minutes until the gels are totally dissolved and try again.
Condition your nails.

3. How do you file off gel nail polish?

Trim your nails.
File down the surface of the gel nail polish.
Look for signs that you are close to the natural nail.
File the remaining gel with a finer-grit file.
Condition your nails.